If your item is not in stock, we will contact you either by email or with a note attached to your order telling you of the problem with the item and if we think we will have it back in soon or whether it would be better for you to choose a replacement or for us to process a refund.
Making A Purchase
Making a purchase could not be easier. Just browse our Catalog, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on Add To Cart and you will be asked for a few details that we need to be able to satisfy the order.
We accept credit/debit card payment via our SECURE and ENCRYPTED shopping cart system. (Only the very last page of the store cart has the viewable security certificate)
Payments for all pre-orders are taken at the time that the pre-order is placed. This is to prevent any issues with payment not clearing at the time that orders are shipping. You are able to cancel pre-orders at any time prior to shipping by contacting us directly at firstname.lastname@example.org
All prices, offers and descriptions are subject to change, availability and our conditions of sale, copies of which are available from Earache Records. All errors and omissions excluded
Shipping And Handling
All orders are shipped and priced by weight and size. Our shipping estimator on the cart page can be used to select your shipping method and includes special options for recorded deliveries.
We process orders most days of the working week (Monday - Friday) you will be sent an email confirmation once your order has been processed. We then aim to ship your order within 48 hours of this confirmation. If you have ordered a limited edition product and it has not arrived within 10-14 days or you have not received your order within 28 working days, please email email@example.com quoting your order number and we will look into the matter urgently
In all cases that there is an issue with your order it is advised that you email firstname.lastname@example.org before proceeding
If you are in the UK your order can be returned free of charge either by securely placing it back in the packaging it was sent in with your address crossed out and the returns label or written address highlighted.
Please include a short note detailing the problem and your order number, we will then either send a replacement item or refund you depending on the solution reached by either email or phone
RETURN TO SENDER:
Earache Webstore Returns
PO Box 144
Earache Records do not disclose buyers information to third parties.